We are committed to client care

Stock take is often seen as one of those “necessary evils”. While we know how critical the stock take process is to your business, it can be disruptive, costly and inconvenient. Datascan makes stock take simple. Our Self-Scan solution is simple, reliable, efficient and works correctly the first time, every time. We provide our clients with a hands-on support team, available 24 hours a day, 7 days a week until your stock take is complete. We accomplish this with minimal disruption to our client’s IT and Operations teams from planning, through execution to review.

Support when you need it

Datascan’s Client Care Program is designed to provide clients with year-round access to stock take planning, process consultation and technical support. The program allocates clients a dedicated Account Manager who acts as the point of contact for all interactions with Datascan during a stock take cycle. Primary functions of the Account Manager are to:

  • Serve as the primary contact for all activity between Datascan and the client
  • Establish clear lines of communication between teams of both the client and Datascan
  • Collaborate and proactively plan with client support teams for each stock take cycle
  • Establish detailed store level requirements for training and process definition
  • Provide remote support during both stock take and post stock take process reviews

Our team is working for you

In addition to a dedicated Account Manager, Datascan’s Global Client Support Centre is staffed by certified professionals who have extensive experience in Self-Scan processes and Datascan’s solution suite. They are well versed with each client’s unique practices and stock take requirements. Our support centre is the gateway to technical support, training assistance and process issue resolution during a physical stock take. We make sure our resources are available at all times when it comes to our clients.

The Global Client Support Centre provides:

  • Proactive assistance with equipment set-up and training at each store location
  • Priority telephone queuing and 30 second call answering
  • Email query capability and resolution
  • 24×7 support worldwide, every day of the year

Global Client Support Centre
Phone: 0-800-404-6958
email: techsupport@datascan.com